At Idasa Inc, we take care to ensure that your order is properly packed and delivered. Since our products are food items, we have specific conditions regarding exchanges and replacements.
Due to the nature of our products, including Dal Papad, Khichiya Rice Papad, Rice Papad, and Nimco, we generally do not accept exchanges or returns once an order has been delivered.
This policy helps us maintain food safety, hygiene, and product quality.
If you receive an item that is:
please contact us as soon as possible.
Please email us at info@idasainc.com and include your order number and clear photographs of the product and packaging.
After reviewing the issue, we may offer an appropriate solution, which may include a replacement or refund where applicable.
Customers should contact us within 48 hours of delivery if they receive a damaged, incorrect, or defective product.
To help us investigate your claim, please provide:
Claims submitted after the applicable reporting period may not be eligible for an exchange or replacement.
If Idasa Inc approves a replacement, the replacement will generally be for the same product originally ordered, subject to product availability.
If the original product is unavailable, we may contact you to discuss an alternative resolution.
If your order arrives damaged, please keep the original packaging and product until we have reviewed your claim.
Photographs may be required to help us determine whether the damage occurred during transportation.
If you receive a product that is different from what you ordered, please contact us at info@idasainc.com as soon as possible.
After verification, we may arrange a replacement or other appropriate resolution.
We do not generally offer exchanges because of a change of mind, incorrect product selection, personal preference, or dissatisfaction with taste after the product has been delivered.
Please carefully review your order before completing your purchase.
If an exchange or replacement is approved because we sent an incorrect product or the product arrived damaged or defective, Idasa Inc may cover reasonable replacement shipping costs.
Additional shipping charges may apply when a replacement is requested for reasons unrelated to an error or issue caused by Idasa Inc.
For questions regarding this Exchange Policy or to report an issue with your order, please contact:
Idasa Inc
Email: info@idasainc.com
We will review each eligible request and work to provide an appropriate resolution.
No account yet?
Create an Account