At Idasa Inc, we want you to be satisfied with your purchase. Because our products are food items, including Dal Papad, Khichiya Rice Papad, Rice Papad, and Nimco, we follow specific return and refund guidelines to protect product quality, freshness, and food safety.

1. Returns

Due to the nature of our food products, we generally do not accept returns of food items after delivery.

For health, safety, and hygiene reasons, products that have been delivered to a customer cannot normally be returned or resold.

2. Eligible Refunds

A refund may be considered if:

  • You received the wrong product.
  • Your order arrived damaged.
  • A product is missing from your order.
  • The product arrives in a condition that makes it unsuitable for consumption.
  • Your order cannot be fulfilled due to an issue on our side.

Each request will be reviewed individually before a refund is approved.

3. Damaged or Defective Products

If your order arrives damaged or a product is defective, please contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • Your name
  • A description of the problem
  • Clear photographs of the product
  • Clear photographs of the packaging and shipping label, where applicable

We may request additional information if needed to investigate the issue.

4. Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, please contact us at info@idasainc.com as soon as possible.

After verifying the issue, we may provide a replacement or refund for the affected item, as appropriate.

5. Non-Refundable Situations

Refunds generally will not be provided for:

  • Change of mind
  • Incorrect product selection by the customer
  • Personal taste or preference
  • Failure to provide a correct shipping address
  • Failure to receive a package because of an incorrect or incomplete address
  • Packages refused by the customer
  • Products that have been opened, consumed, or improperly stored after delivery
  • Claims submitted after the applicable reporting period

6. Refund Process

Once your refund request has been reviewed and approved, we will process the refund to the original payment method where possible.

The time required for the refund to appear in your account may depend on your bank, credit card company, payment provider, or other financial institution.

Idasa Inc does not control the processing time of third-party payment providers.

7. Shipping Charges

Original shipping charges may not be refundable unless the refund is related to an error or issue caused by Idasa Inc.

If an order is returned or cannot be delivered because of incorrect information provided by the customer, shipping charges may not be refundable.

8. Order Cancellation

If you need to cancel an order, please contact us as soon as possible at info@idasainc.com.

We cannot guarantee that an order can be cancelled once it has been processed, prepared, or shipped.

If an eligible cancellation is approved, any applicable refund will be processed according to this policy.

9. International Orders

For international orders, customs duties, import taxes, brokerage fees, or other charges imposed by the destination country may be non-refundable.

Customers are responsible for complying with applicable import requirements in their country.

10. How to Request a Refund

To request a refund, please contact:

Idasa Inc
Email: info@idasainc.com

Please include your order number, a description of the issue, and any relevant photographs or supporting information.

We will review your request and respond as soon as reasonably possible.

11. Contact Us

If you have any questions about this Refund & Return Policy, please contact us:

Idasa Inc
Email: info@idasainc.com

We reserve the right to review refund requests individually and to update this policy when necessary to reflect changes in our products, services, or applicable requirements.